It’s another hot and humid day here in Central Ontario, and I’m starting to sound like a broken record. Apparently, it’s supposed to stay like this until the end of next week, so it doesn’t look like there will be much golf time in my foreseeable future.
This morning I do have to go out in the heat and pick up my computer from the repair shop – unrepaired. After running all kinds of tests on it, they’ve determined that it needs a new motherboard and it’s not one they carry.
Personally, I think the guy just didn’t want to work on it because it’s packed into a mini tower and there is not a lot of room to work with the water-cooling system and the other goodies that Shaun built into it for me. In fact, he offered up the suggestion to get a bigger tower when we replace the motherboard, but that won’t be happening. I love my little white computer and it fits perfectly with the theme of my office space which is all white and cool pale blue.
So, Shaun is at the girlfriend’s this weekend and he’s going to check computer shops down there to see if he can find a new motherboard for a decent price, and what started out as outsourcing because he didn’t have time to do the repair himself, will end up with him doing the work anyways.
But it all left a kind of bad taste for me, especially after I’ve been writing all week about providing great customer service. This guy made it clear he didn’t want to work on my computer, didn’t offer to special order me a motherboard – which I would’ve gladly paid for – and pretty much just said, get a bigger tower and come and pick this up.
We’ve been taking our computers there for almost 20 years, and I doubt very much if I’ll ever go back now.
Today’s Read: 9 Ways to Give Your Customers a Voice
In order to build great relationships with your customers, you really only need to do two things: give them a voice, and the listen to what they have to say. So, in today’s read, I have 9 ways you can let your customers’ voices be heard:
Surveys – One way to listen to what your customers have to say is to develop a survey to find out the answers you need to know. It’s best to laser focus each survey on one situation at a time. For example, if you want to know what they thought of your last book cover, only ask that one question.
Transactional Emails – When someone buys something, the most opened emails are those transactional emails that go out after purchase. The download link, the thank you email, and the double opt-in info are all opportunities to get to know your customers and hear what they have to say.
Social Media Comments – Your social media pages have become sort of a de facto customer service hub these days. Instead of emailing or even using your formal help desk, customers often go to your social page, or they just tag you or mention you on their page. Set up alerts, so you are notified when your name or your products are mentioned.
Group Discussions – Start an online group such as a Facebook group, where you can invite your customers to discuss your products and services openly. This is a great way to gain insight via observation of the entire group to find out what is important to them. It’s also a really great way to build better relationships with your customers and with people who may be new to your business.
Live Webinars & Events – Using Facebook Live or software like YouTube Live or Zoom, you can host a live webinar where you can talk to a group of people “face to face” using technology. This is a great way to get to know your audience better and listen to them.
Point of Sale Systems – You need a good shopping cart system that also enables your customers to ask questions right at the point of sale. For example, if you offer two versions of a product, can they find out which is better for them right inside the POS with a search?
Your Help Desk – Another good way to listen is to enable a help-desk system for your audience and customers to use. They can send the questions whenever they want and get an answer from you in a prescribed amount of time. This can make it easier for one person to deliver timely customer care.
Emails & Contact Forms – Your customers are likely used to using email and contact forms to get help, too. That’s always a good thing to add to your site for listening. However, you need to ensure you check it every day and answer as fast as you can. What’s good about this is you can also tag them to receive certain email messages based on their topic.
Telephone – What? People still pick up the phone? Many people do still like to hear a real voice when asking for help, so you can set up a number to take messages which can help them feel more heard while at the same time giving you time to find the answer.
When you do a good job listening to your customers and subscribers, they’ll accuse you of being able to read their mind. Chances are, they’ll respond as if you are reading their mind by buying more of your products and consuming more of your content because it’s precisely what they want and need at the right time.
And now, here are today’s deals…
Bonus Offers Updates:
Six of the promised 9 new bonus products have now been added to the Choose Your Own Bonuses page, so if you have older products to claim for and you were waiting on the new products, be sure to check them out and see if there’s anything here that catches your eye. I’m planning on adding the final 3 for August later this afternoon. Here’s a peek at the newest additions:
Here are today’s active offers:
- Niche Starter Packs – Big Business PLR Blowout Sale
- Piggy Makes Bank – Automate Success
- Color Monthly – Natureland Calendar
- PLR Beach – Love Your Life Planner
- Piggy Makes Bank – Living a Super-Ager Lifestyle
- A Cup of Zen – 31 Days of Positive Thinking Journal
- Bob Silber – How to Create Your Irresistible Online Course In Any Niche
- Ekit Hub – Confidence and Self-Esteem Ekit
- Planning Addicts – Self-Care Templates with Resell PLR Rights
- Thrive Anywhere – Homeschool Startup Workbook
- Health and Wellness PLR – Self-care, Stress and Sleep Bundle
- Chad Eljisr – Overcome Limiting Beliefs PLR
- JR Lang –Get Along with Yourself
- PLR Planners – Kids Health Planner
- PLR of the Month – Toolkit #13 Digital Planners
I think this must be a first that I don’t have any deals ending today, or new deals to share with you! So, here are a few freebies you might like, and I’ll be back with your Sunday Roundup tomorrow…
The Freebie Section
New! Free Confidence Printables from Ekit Hub
New! Free Guide to Participating in Bundles and Giveaways from Jenn Brockman
Free At a Glance Calendars from Lori Winslow
10 Free Confidence Graphics from Alice at Publish for Prosperity
Free Action Word Stickers from Di
Analyzing & Improving Top Traffic Sources from Piggy Makes Bank includes 7 articles and 7 emails.
- New! Back to School Girls Premade Designs from Creative Fabrica
- Pink Script from Creative Fabrica
- New! Creative Fabrica Freebie – Watercolor Eucalyptus Clipart
- New! Design Cuts Freebie – Campground Font
- Design Bundles Freebie – Flowers Procreate Brush
- Design Bundles Freebies – Watercolor forest friends
- New! Design Bundles Free Design of the Week
- New! Design Bundles Free Craft Design – Moon SVG File
- New! Font Bundles Free Font of the Week
- Font Bundles Freebie – Keen On You
- Font Bundles Freebie – Rosella Handwritten Brush Font
- New! The Hungry Jpeg Freebie – Floralista Font
- Cat Character Creator from The Hungry Jpeg
- And from me – 5 Round Patterns for your projects
And that’s all I have for you this morning. I’m off to go and pick up my computer and get back into the air conditioning before it gets too much hotter this morning.
Have an amazing day! Create what makes your heart happy!
P.S. – $5-$7 Deals For You
P.P.S – Miss the last newsletter? Read it here
|Disclaimer: I often recommend products and services that I use or that have been recommended to me by people we trust. In many cases these recommendations are accompanied by an affiliate link, which provides me with a referral commission should you click through and make a purchase.The information presented here is for educational purposes only. Before taking any action that may affect your health, finances, or well-being, please check with your own doctor, health-care provider, financial and business advisers, etc.Always do your own due diligence and make the best choices for YOUR life.Note: You are receiving this email because at some point you have either purchased a product from us, or received a free offer and consented to receive emails from us. If you ever wish to change your preferences or unsubscribe completely, simply click the link at the bottom of this email.|